Assistance

UniWeb provides a structure that can support the customer with any technical or operational issue when activating or using the service, through the support offered by the Contact Center and the dedicated Online Help function.

The online help is always available and can be directly accessed within UniWeb; it has been designed and developed to provide maximum operational assistance in the shortest possible time! The UniWeb online help function can be accessed from any screen within the application and provides all the necessary information and clarifications regarding the transaction being performed, the steps following or preceding the transaction, or to clarify any issue: it is a dedicated, detailed guide that quickly and effectively helps the user, allowing them to maximize the full potential of the service.

If a user requires "personalised", fast and efficient technical support to activate or use the service, a dedicated contact center is ready to assist with extensive, qualified experience and professionalism; telephone support is also available from technicians who are able to work on the user's PC remotely (with their prior consent) thereby reducing response times and significantly increasing the quality of the service provided and ensuring customer satisfaction.